Rules for quotes, production, client materials, delivery, usage rights and portfolio presentation when ordering custom work from LULYGraphics.
Each order is based on the confirmed brief, design type, deliverables, deadline and quote. LULYGraphics may ask for clarification before accepting or starting an order. Changes outside the confirmed scope can require a new quote or timeline.
The final amount is confirmed after the brief is reviewed. Production normally begins only after payment is confirmed, a creator bonus is approved, or LULYGraphics agrees otherwise in writing. Payment-provider or bank processing time is outside our control.
The client is responsible for having permission to provide and use logos, photos, screenshots, fonts, music artwork, trademarks or other materials supplied for the project. LULYGraphics may rely on those materials for the requested design and may refuse material that appears unlawful or unsafe to use.
Included revisions are for reasonable adjustments to the agreed direction, such as text, color or layout refinements. A new concept, topic, main idea, substantial redesign or materially different references after production begins may require a new quote.
Final approved exports are delivered through the client portal, a secure link or another agreed channel after the required payment is confirmed. Editable source files are not included unless they are specifically listed in the quote or agreed in writing.
After full payment, the client may use the final approved deliverables for the agreed commercial or personal purpose. Unless expressly transferred in writing, LULYGraphics retains its working files, unused concepts, methods, templates and pre-existing assets. Third-party assets remain subject to their own licenses.
Unless agreed otherwise in writing before or during the order process, LULYGraphics may display completed commissioned work on its website, portfolio, social media, case studies and promotional materials. LULYGraphics may identify the named client or creator and state that LULYGraphics worked with them on that specific commissioned project. This does not imply endorsement, sponsorship or an ongoing partnership beyond that project.
Delivery estimates depend on receiving the required brief, assets, payment and feedback on time. Client delays can move the delivery date. If an order becomes inactive, LULYGraphics may pause production and provide a revised schedule when the client returns.
Refund and revision requests are handled under the Refunds & Revisions policy and any written project-specific agreement. Nothing in these Terms is intended to remove rights that cannot legally be waived. Clients should contact support before initiating a payment dispute so the order can be reviewed.
Client, worker and admin areas are separated by role. Do not share credentials or access another role without permission. Important scope, privacy, delivery and portfolio-use exceptions should be confirmed in the order brief, portal notes or written email/Discord communication so there is a record.
Hosting, email, file delivery and payment functions may use third-party service providers. Their availability and processing times are not fully controlled by LULYGraphics, but we will take reasonable steps to restore or provide an alternative route when a service issue affects an order.
Questions about these Terms can be sent to support@lulygraphics.com. We may update these policies as the service changes; the version presented during an order applies together with any written project-specific agreement.