How cancellations, refunds, revisions and project acceptance are handled for custom design work.
If payment has been made but production has not started, contact support as soon as possible. A cancellation and refund can normally be reviewed, subject to any non-recoverable payment-provider fees, custom commitments or project-specific agreement.
Custom work reserves production time and is created for a specific brief. Once production begins, any refund is reviewed based on the stage reached, work already performed and the circumstances of the order. A full refund is not automatically available after work has started.
The confirmed package or quote determines the included revision scope. Normal revisions are reasonable adjustments to the agreed direction, such as text corrections, color changes and minor layout or detail refinements.
A different concept, topic, game, main subject, new core idea, substantial redesign or materially different references after production starts may be treated as new scope and require a separate quote.
If the delivered work misses a clear requirement that was included in the confirmed brief, contact us so it can be reviewed and reasonably corrected. This is different from changing the creative direction after seeing the result.
An order is normally considered complete when the client approves the final delivery or publicly uses the final files. After completion, further changes can be quoted as a new revision or project unless a defect or mandatory legal right requires otherwise.
Late feedback, missing references, delayed approvals or delayed payment can move the delivery schedule. LULYGraphics is not responsible for a missed client publishing date caused by information or approvals arriving late.
Approved refunds are returned through the available payment route where practical. Processing time can depend on the bank or payment provider and may continue after LULYGraphics has initiated the refund.
Nothing in this policy is intended to exclude statutory consumer rights or other rights that cannot legally be waived. If mandatory law gives you a stronger remedy, that law applies.
For a refund or revision review, contact support@lulygraphics.com with the order ID and a clear description of the issue. Please contact us before filing a payment dispute so we have a chance to review and resolve the order record.